Last updated: 8 October 2026
Welcome to Unfilled. These Terms of Service (“Terms”) govern your use of our website at www.unfilled.com and the purchase of any products from us.
Please read these Terms carefully before placing an order. By accessing our website or purchasing our products, you agree to be bound by these Terms.
1. Information About Us
This website is operated by Novaminduk Ltd (trading as Unfilled).
- Legal Entity Name: Novaminduk Ltd
- Trading Name: Unfilled
- Company Registration Number: 16729538 (Registered in England and Wales)
- Registered Office Address: 46 High Mount, Station Road, NW4 3SS
- Contact Email: support@unfilled.com
2. Eligibility & Website Access
2.1. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.
2.2. We reserve the right to modify, suspend, or withdraw any part of our website or services at any time without notice.
3. Product Information & Food Safety
3.1. Product Descriptions: We make every effort to describe and display our tea products, teaware, and accessories accurately. However, as tea is a natural agricultural product, slight variations in leaf appearance, harvest liquor color, and flavor profiles may occur between seasonal batches.
3.2. Food Hygiene & Safety: Novaminduk Ltd is registered as a Food Business Operator (FBO) with our local authority in the UK. All tea products are handled, packaged, and stored under strict UK food safety and hygiene standards.
3.3. Allergens & Health Information: Ingredients and allergen information are provided on product packaging and item descriptions. Unless otherwise stated, our loose-leaf teas consist of pure Camellia sinensis. If you have severe food allergies or medical conditions, please review product labels carefully or contact us prior to purchase.
4. Orders & Contract Formation
4.1. Placing an Order: Adding items to your cart and submitting an order constitutes an offer to purchase products from us.
4.2. Order Acknowledgement: After placing an order, you will receive an automated email acknowledging receipt. This email does not constitute legal acceptance of your order.
4.3. Contract Acceptance: A binding contract between Novaminduk Ltd and you is formed only when we send you a dispatch confirmation email confirming that your order has been packed and shipped.
4.4. We reserve the right to decline or cancel any order prior to dispatch due to product unavailability, pricing errors, or suspected fraudulent activity.
5. Pricing and Payment
5.1. Pricing: All prices displayed on our website are in Pounds Sterling (£ / GBP) and include UK Value Added Tax (VAT) where applicable, but exclude delivery charges.
5.2. Delivery Charges: Shipping options and transparent delivery charges are clearly displayed at checkout before you commit to payment.
5.3. Payment Methods: We accept payment via major credit/debit cards and secure online gateways (e.g., Stripe, PayPal, Apple Pay). Payment is debited at the time your order is placed.
5.4. Price Changes: We reserve the right to adjust prices at any time without prior notice; price changes will not affect orders that have already been confirmed via email.
6. Shipping & Delivery
6.1. We deliver to addresses within the United Kingdom and selected international locations specified during checkout.
6.2. Estimated delivery timeframes are provided at checkout. Under the Consumer Rights Act 2015, unless a specific longer timeframe is agreed upon, we will deliver your goods within 30 calendar days of order confirmation.
6.3. Risk in the goods passes to you upon delivery to the agreed shipping address. Ownership of the goods passes to you once full payment (including delivery charges) has been received.
7. Cancellation Rights & Returns (UK Consumer Contracts Regulations 2013)
7.1. Statutory Cooling-Off Period (14 Days)
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 calendar days without giving any reason. The cancellation period expires 14 days from the day you (or a third party specified by you) take physical possession of the goods.
7.2. Food Hygiene & Safety Exceptions (Sealed Goods)
Important Hygiene Exemption: In accordance with Regulation 28(3)(a) of the Consumer Contracts Regulations 2013, the right to cancel does not apply to sealed food or beverage products (including tea pouches or tins) that have been unsealed after delivery, due to health protection and food hygiene grounds. Unopened, fully sealed tea packages remain eligible for return within 14 days.
7.3. How to Cancel
To exercise your right to cancel, you must notify us of your decision by a clear written statement (e.g., by emailing support@unfilled.com) before the 14-day period expires.
7.4. Return Conditions & Postage Costs
- Returned goods must be sent back to our return address within 14 calendar days of notifying us of your cancellation.
- Items must be unopened, unused, in original packaging, and in resalable condition.
- Unless the item sent was incorrect or damaged, you (the customer) are responsible for paying the direct cost of returning the goods.
7.5. Refund Processing
Once we receive and inspect the returned items, we will issue a full refund (including standard outgoing shipping costs) within 14 calendar days. Refunds will be processed using the same payment method used for the original transaction.
8. Faulty or Damaged Goods (Consumer Rights Act 2015)
8.1. Under the UK Consumer Rights Act 2015, goods supplied must be as described, fit for purpose, and of satisfactory quality.
8.2. If you receive tea or teaware that is damaged, defective, or incorrect, please notify us immediately at support@unfilled.com with your order number and photograph proof.
8.3. Remedies for Faulty Goods:
- Within 30 Days: You are entitled to an immediate full refund or replacement for faulty goods.
- After 30 Days: If a non-perishable product (such as a tea ceramic set) develops a manufacturing defect within 6 months, you may request a repair or replacement.
8.4. We will cover return postage costs for damaged or incorrect items sent in error.
9. Intellectual Property Rights
9.1. All content on this website—including text, brand stories, logos, product graphics, imagery, and design—is the intellectual property of Novaminduk Ltd trading as Unfilled and protected by UK and international copyright laws.
9.2. You may not copy, reproduce, distribute, or create derivative works from any website content without our express prior written permission.
10. Limitation of Liability
10.1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited under UK law.
10.2. Subject to Section 10.1, Novaminduk Ltd shall not be liable for any indirect, special, or consequential loss, loss of profit, or business disruption arising out of or in connection with the purchase or use of our products.
10.3. Our total liability to you for any loss or damage arising under or in connection with an order shall not exceed the total price paid for the products in that order.
11. Events Outside Our Control (Force Majeure)
We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract caused by events outside our reasonable control (e.g., extreme weather, postal strikes, customs delays, or transport disruptions).
12. Privacy & Data Protection
We process your personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). By using our site, you consent to such processing and warrant that all data provided by you is accurate.
13. Governing Law & Dispute Resolution
13.1. These Terms and any contract formed through this website are governed by and construed in accordance with the laws of England and Wales.
13.2. Any disputes or claims arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales (or, if you reside in Scotland or Northern Ireland, the applicable courts of those jurisdictions).
14. Contact Information
If you have any questions or complaints regarding these Terms or our products, please contact us:
- Company Name: Novaminduk Ltd (t/a Unfilled)
- Email: support@unfilled.com
- Address: 46 High Mount, Station Road, NW4 3SS